Ovo to pay £2.4m over customer complaint failures
Source: BBC
Energy firm Ovo has been told to pay out £2.4m after the regulator found it had not been dealing with customer complaints correctly.Ofgem said that 1,395 Ovo customers were hit by problems, including long delays in dealing with complaints, in some cases up to 18 months.Those affected will get about £271 on average in compensation, while Ovo will also pay £2m to the Energy Industry Voluntary Redress Scheme, which…
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