Will AI mean the end of call centres?
Source: BBC
Jane WakefieldTechnology reporterGetty ImagesMany of us moan about calling call centres, but would dealing with AI be an improvement?Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they will work side by side".Humans though, are not so optimistic.Last year, the chief executive of Indian technology firm Tata Consultancy…
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