Assaults on public-facing workers should be specific offence, bosses say

More than 100 business leaders have urged the government to make the assault of any public-facing worker, from transport staff to call centre agents, a standalone offence. The Institute of Customer Service, a professional body, has reported a big rise in abusive incidents aimed at employees and says many are considering leaving their jobs.The Crime and Policing Bill, which is moving through Parliament, has…