Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. - KFF Health News
Source: KHN
At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency. “That’s not part of the job of our employees or our tech supports,” said Ruth Elio, an occupational nurse who supervised the center’s workers when she spoke with…
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