Thousands on hold to HMRC cut off after 70 minutes, report finds
Source: BBC
Getty ImagesA report has called for bold action to improve HMRC's customer servicesHMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.Nearly 44,000 customers were cut off without warning after being on hold for more than an hour last year, a report by a committee of MPs found.It warned HMRC's service had got even worse since then and urged the…
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