Train firms must stop criminalising 'innocent errors', report finds
Source: BBC
Simon Browning, Nick Marsh, and Faarea MasudBBC NewsSam WilliamsonTrain passengers are suffering unfair penalties for minor and often genuine mistakes in buying tickets, an inquiry has found.The Office of Rail and Road (ORR) said Britain's fare system was "complex" and that rail firms must stop taking "disproportionate action" against travellers.Sam Williamson, 22, thought he'd bagged a £1.90 discount on a ticket…
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